Frequently Asked Questions

Q. Why are Paws Pet Doors better than a normal “flap door” insert?

No holes punched in doors or walls, no intrusive changes. Paws have produced a Pet Door Insert which, while being highly effective and secure is completely portable and non intrusive in its installation.

Q. How do we work out what pet door size is suitable for our dog or cat?

There are three Pet Door sizes, with the Small size catering for over 90% of all pet needs (including all cats). Check our sizes, if you have any questions please don’t hesitate to call us

Q. Is it easy to install the pet door into my patio or glass sliding door?

Installation is simple and uncomplicated, requiring only a screw driver (hand or power). Easy to follow instructions come with the door. We can also arrange an installation service if required, costing on average around $80.00

Q. Do you provide an install service?

Yes, we contract installers, who operate independently of Paws Pet Doors and who will negotiate the cost directly with the customer. Installation would normally take no more than 30 minutes.

Q. Once installed can it be moved, as I rent?

As mentioned, this door is an Insert and not necessarily a permanent fixture. It can be removed as simply as it is installed, leaving no holes in walls or doors, returning the door to its previous state. This is a great bonus for people who rent and are moving to another property.

Q. What if I need a replacement part?

Simply contact Paws Pet Doors on 1300 505 613 and we will arrange for the part to be mailed to you the same day or the next working day.

Q. Do the pet doors frames come in different colours?

Door frames come in matching window or joinery frame colours, main ones being  black, white, clear, stone beige, primrose, brown and bronze

Q. How safe are the pet doors for my security against intruders?

These insert panels are designed and made using the latest security screening products and enhance the security of your external sliding doors.